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How to Order

We hope you enjoy this small selection from our couture range. Each hat has been selected as a style that will suit (and fit!) most customers. All hats are hand made in our Potts Point studio, to the highest level of craftsmanship and we hope they can bring a touch of hand crafted luxury into your life.

We are in the business of creating custom hats, so please feel welcome to contact us with any special requests, custom colours or similar, and we will do our best to accommodate you.

Shopping online is easy, fun and time-efficient, but you can always make a studio appointment for expert advice, or to see the hats in person.

 Ordering Online

You will need to create an ACCOUNT before purchasing from the store. This ensures we have your delivery and contact details to hand, and allows you to check your orders and receive special offers. We will not use your personal information for any other purpose… please see our Privacy Policy.

Browse through the product pages, and add selected items to your Shopping Cart (click ‘Add to Cart’). You can select colours and quantities at the same time.

Turnover time will be displayed on the product page also… this will depend on whether we have stock made up at the time.

Please ADD A MESSAGE to your order, or email us, if you have a special date you require your hat for. We do get busy!

Payment is by credit card, debit card or PayPal, over PayPal’s secure pages (see Pay Securely Online).

We will confirm your order with an email.

Your hat will be despatched, packed in a sturdy gold hat box, with Australia Post Express Post (Australia), or Australia Post Registered Post International (international).

Easy!

Returns Policy

We hope that you will be delighted with your purchase. But if you are not completely satisfied, we are happy to offer a refund or exchange. Please notify us by email within 48 hours of receipt, quoting your order number, the reason for the return, and whether you would like a refund or exchange. The goods must then be returned to us within 14 days. Please ensure that the goods are returned in the same condition in which you received them, and are re-packaged in the same way, with any tags remaining in place. Please note that you are responsible for the return, and so we strongly recommend that you use a recorded delivery service. Any goods which you may think you have returned to us but are actually lost in transit remain your responsibility.

IMPORTANT PLEASE NOTE:

Refunds and exchanges will not be given on any items returned after 14 days. 

Refunds and exchanges will not be given on any items that have been worn or used, and/or are in an un-saleable condition.

Refunds

If you have requested a refund, this will be issued once the goods have been received and checked by us. We will send you a confirmation email. Please note that we are not able to refund either the original or the return postage costs.

Exchanges

If you have requested an exchange, in the first instance the replacement item will be sent to you with no extra delivery charge. We will email you to notify when the replacement item has been sent. If the replacement item is a lower price to the original item, the difference will be refunded; if the replacement item is a higher price, the difference will be charged to you. Please note: After the initial exchange, if a further exchange is then requested, we reserve the right to pass on the delivery charges for subsequent replacement items. 

Faulty goods

We pride ourselves on high quality workmanship. However, in the unlikely event that you receive a faulty item, please email us within 48 hours of receipt, explaining the problem. Please do not send the item back until we have responded to your email, giving you returns instructions.

© Images and content Jane Stoddart 2009